Frequently Asked Questions

Everything you need to know about shopping at Cinema 1

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the country.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.

Which payment methods do you accept?

Cinema 1 accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Do you offer international shipping?

Currently, we only ship to domestic addresses. We are working on expanding our logistics to support international customers in the near future.

Are the products on your site authentic?

Yes, we guarantee that all products sold on Cinema 1 are 100% authentic and sourced directly from authorized distributors and manufacturers.